FAQ

  • What payment methods do you accept?
  • Where is my refund?
  • What is your Website and Payment Security?
  • Where is my order confirmation?
  • Why has my order been canceled?
  • Can I change or cancel my order?
  • When will my order arrive?
  • What countries do you ship to?
  • How much does shipping cost?
  • How can I track my order?
  • Can I combine orders into a single shipment?
  • Do you accept returns and/or offer refunds?
  • How do I return an item?
  • Have a question we did not cover?

Payment

  • What payment methods do you accept?
  • Where is my refund?
  • What is your Website and Payment Security?

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover and Diner's Club credit cards. Our checkout process is managed by Shopify Payments, a PCI-compliant gateway that manages and stores your payment data securely.

We also accept payments through PayPal, ShopPay, Apple Pay, Google Pay, Meta Pay, and Amazon Pay. Some of these methods will redirect their third-party website, where you’ll be prompted to log in and process your payment, after which you'll be directed back to our merchant website once your transaction is complete.

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund.

What is your Website and Payment Security?

We take security seriously.

We don’t even see your payment information, let alone store it or share it. All payments are processed through Shopify Payments, a level 1 PCI-compliant gateway that manages and stores your payment data securely through encrypted channels.

Our website is built on the secure Shopify platform. We utilize SSL certificates to encrypt your data while browsing our site (as shown via the lock icon in your browser). Our domain is managed via Cloudflare and we leverage hcaptcha to screen out bad actors.

Ordering and delivery

  • Where is my order confirmation?
  • Why has my order been canceled?
  • Can I change or cancel my order?
  • When will my order arrive?
  • What countries do you ship to?
  • How much does shipping cost?
  • How can I track my order?
  • Can I combine orders into a single shipment?

Where is my order confirmation?

If you do not see your order confirmation email, please check your spam and junk folder. If you still don't see it after 24 hours, please email support@melodysage.com.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always process your refund in full, as quickly as possible.

Can I change or cancel my order?

Please reach out immediately to support@melodysage.com if you need any changes made to your order. We aim to fulfill orders as quickly as possible and cannot make any changes once an order has been processed.

When will my order arrive?

We strive to process all shipments within 5-10 business days. Please check your shipping confirmation email to check the status of orders enroute. Direct any questions to support@melodysage.com.

What countries do you ship to?

We ship to most regions worldwide. If you encounter difficulties placing your order, please reach out to us at support@melodysage.com.

How much does shipping cost?

Please refer to our Shipping Policy for current details on shipping costs.

How can I track my order?

After you place your order, you will receive an email that your order was placed successfully. When we ship out your order, you will receive another email that contains a USPS tracking number. Clicking on the link for that tracking number will take you to the USPS website, where you have the option to sign up for additional email or text notifications directly from USPS, such as when it is expected to be delivered, where it is in-transit, and when it was delivered.

Can I combine orders into a single shipment?

Please reach out to support@melodysage.com as soon as possible if you would like orders combined into a single shipment and we will accommodate the request if we can.

Returns

  • Do you accept returns and/or offer refunds?
  • How do I return an item?

Do you accept returns and/or offer refunds?

Yes we do. Please see our refund policy for more details.

How do I return an item?

Please reach out to support@melodysage.com. We will provide a return address and recommendations for return packaging. 

Other Questions

  • Have a question we did not cover?

Have a question we did not cover?

Please feel free to reach out to support@melodysage.com!